Welcome to The Ceramic Time. By placing an order on our website or engaging with us for wholesale purposes, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and obligations.

1. General Information

These Terms and Conditions apply to the sale of all stoneware ceramics products purchased through our website and for wholesale transactions. Our company is committed to providing high-quality, handcrafted stoneware ceramics that meet your expectations in both style and durability.

2. Ordering and Payment

Online Orders: When you place an order through our website, you are agreeing to purchase the selected stoneware ceramics in accordance with these Terms and Conditions.
Wholesale Orders: For wholesale orders, please contact our sales team directly. Upon confirmation, we will provide an invoice and a wholesale agreement outlining the specific terms of sale, including bulk pricing, discounts, and order quantities.
Pricing and Payment: Prices listed on our website are in INR and are subject to change without notice. Payment must be made in full at the time of purchase through the accepted payment methods available on our site (e.g., credit card, bank transfer). Wholesale orders will be invoiced with payment due per the terms outlined in the wholesale agreement.

3. Product Availability

Stock Availability: Our stoneware products are handcrafted in small batches, which may lead to limited availability. We make every effort to maintain accurate stock levels on our website, but we cannot guarantee availability for every item. If an item is out of stock, we will notify you and provide estimated restock dates or alternatives.
Custom Orders: For custom designs or large orders, please contact our team directly. Custom orders may require additional lead time and may be subject to a different set of terms and pricing.

4. Shipping and Delivery

Shipping for Online Orders: We offer domestic and international shipping. Shipping fees are calculated at checkout based on the delivery location and size of your order. Delivery times are estimates and may vary depending on your location and third-party courier services.
Wholesale Shipping: For wholesale orders, delivery terms will be outlined in the wholesale agreement, including the preferred shipping method, delivery timeline, and associated costs.
Damaged Goods: We take great care in packaging and shipping our products. In the unlikely event that your stoneware ceramics arrive damaged, please notify us within 3 days of receipt. We will work with you to resolve the issue, either through a refund, replacement, or store credit.

5. Returns and Exchanges

Online Orders: Due to the handmade nature of our stoneware ceramics, we do not accept returns or exchanges unless the product is defective or damaged upon receipt. If you receive a damaged item, please contact us within 1 days with photos and a description of the damage, and we will assist you with the return or replacement process.
Wholesale Orders: Wholesale customers are expected to inspect goods immediately upon receipt. Any issues with quality or damage must be reported within 2 days of delivery. Returns for wholesale orders may be subject to specific terms agreed upon during the order confirmation.

6. Wholesale Terms

Minimum Order Quantities: Wholesale orders are subject to minimum order quantities, which will be outlined in your agreement. Orders below the minimum may incur additional fees.
Pricing and Discounts: Wholesale pricing is available upon request and is dependent on order volume. Discounts and pricing are non-transferable and may change without prior notice based on market conditions.
Resale: Wholesale customers agree not to resell products on third-party marketplaces (e.g., Amazon, eBay) unless agreed upon in writing. Any resale outside of these agreed channels may lead to termination of the wholesale agreement.

7. Product Descriptions and Accuracy

We make every effort to ensure that the product descriptions, images, and other content on our website are accurate. However, due to the handmade nature of our products, slight variations in color, shape, and size may occur. These variations do not constitute grounds for returns or complaints, as each piece is a unique creation.

8. Intellectual Property

All content on the The Ceramic Time website, including but not limited to logos, designs, images, and product descriptions, is the intellectual property of The Ceramic Time and is protected by copyright law. Unauthorized use of any content or reproduction of our designs is prohibited.

9. Limitation of Liability

In no event shall The Ceramic Time be liable for any indirect, incidental, special, or consequential damages arising from the use of our products. Our liability is limited to the value of the product purchased.

10. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy, which outlines how we collect, use, and safeguard your data.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on our website, and the updated version will take effect immediately upon posting. It is your responsibility to review these Terms regularly.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from these Terms will be resolved in the appropriate courts of Khurja, Uttar Pradesh.

Contact Us

For any questions or concerns regarding our Terms and Conditions, please reach out to us at support@theceramictime.in.